Returns & Refunds Policy – Touch Wood Art

Thank you for shopping with Touch Wood Art.
If you are not entirely satisfied with your purchase, we’re here to help.

Returns

• If your item arrives damaged upon delivery, please contact us immediately. We strongly advise customers to unwrap and check all items at the time of delivery.
• If the item is damaged, please refuse delivery and notify us as soon as possible so we can arrange a replacement or refund.
• If you have simply changed your mind, you have 7 calendar days from the date you received your order to return it.*
• *Please note: Custom, bespoke, or commissioned pieces cannot be returned unless received damaged or defective.

Refunds

• Once we receive your returned item, we will inspect it and notify you of the status of your refund.
• If approved, a refund will be issued to your original method of payment.
• Refunds will typically appear within 5–7 working days, depending on your card issuer or payment provider.

Delivery Costs

• Customers are responsible for the delivery costs of returning items, unless the item was faulty or incorrect.
• Delivery charges are non-refundable and will be deducted from the refund amount.

Cancellations

• Orders cancelled before dispatch may be subject to a 3% transaction fee to cover payment processing charges.

Contact Us

• If you have any questions about how to return your item, please get in touch:
  📧 info@touchwoodart.com