Privacy Policy – Touch Wood Art

At Touch Wood Art, your privacy matters to us. This policy explains how we collect, use, and protect your personal information when you shop with us online. By using our website, you agree to the practices described below.

1. Information We Collect

• We may collect and process the following information:
• Personal details: name, email address, phone number, billing/delivery address, and payment details when you place an order.
• Account details: if you create an account, we may store your login credentials and preferences.
• Technical data: IP address, browser type, operating system, and how you interact with our site.
• Cookies & tracking: see Section 4 below.

2. How We Use Your Information

• We use your personal information to:
• Process and deliver your orders.
• Communicate with you about your purchase.
• Improve our website, products, and services.
• Send you marketing emails (only if you opt in).
• Meet our legal and tax obligations.
• We will never sell your data to third parties.

3. Sharing Your Information

• We may share your data with trusted service providers such as:
• Payment processors (e.g. Stripe, PayPal).
• Delivery and courier services.
• IT and website support providers.
• These providers only process your data on our instructions and are bound by strict data protection rules.

4. Cookies

• Our site uses cookies to:
• Remember your preferences.
• Track website performance.
• Improve your shopping experience.
• You can manage cookies in your browser settings. Some features may not work properly if cookies are disabled.

5. Data Security

We take reasonable technical and organisational measures to keep your data secure. However, please note that no method of transmission over the internet is 100% secure.

6. Your Rights (UK GDPR)

• You have the right to:
• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data where applicable.
• Withdraw consent for marketing communications at any time.
• To exercise these rights, please contact us (see below).

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and significant updates will be communicated by email if relevant.

8. Contact Us

If you have any questions about how we handle your data, please contact us:

info@touchwoodart.com